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Frequently asked questions​

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  • What makes Buta Bites different from other bakeries?
    We’re a local, women-owned bakery operating as a Cottage Food Operator. This means our products are handmade in small batches using fresh, locally sourced ingredients. Our baked goods are always fresh and vegetarian (with eggs), and we’re working on expanding our offerings to include egg-free, gluten-free, and sugar-free options.

 

  • Do you offer any special dietary options?
    Yes! While our current products are vegetarian (with eggs), we’re in the process of adding egg-free, gluten-free, and sugar-free options to our menu. Stay tuned for updates!

 

  • Do you have a physical shop?
    No, we do not have a physical shop. We sell our products through select grocery stores, and online sales will start soon with free delivery.

 

  • Where can I buy Buta Bites products?
    You can find our products in select grocery stores across the Bay Area. Visit our online ordering page to see the full list of locations. 

 

  • Can I place a large order for an event?
    Absolutely! We cater to weddings, parties, and other special events. The minimum order price is $150.

 

  • Which counties do you offer free delivery to?
    • Alameda
    • Marin
    • San Francisco
    • San Mateo
    • Santa Clara
    • Sonoma

 

  • How far in advance should I place my order for a special event?
    We recommend placing large orders at least one week in advance. For special situations, we can fulfill orders within 48 hours. For larger events, earlier planning is always better.

 

  • Do you deliver?
    We are currently working on expanding our delivery services to cover the entire Bay Area. For now, you can purchase our products at select grocery stores or place an order for larger events, with free delivery available for large individual orders.

 

 

  • How do I contact Buta Bites for questions or special requests?
    You can reach us through the contact form on our website or email us directly at bitesbuta@gmail.com. We’re always happy to answer any questions or accommodate special requests.

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  • What payment methods do you accept?
    We accept all major credit cards and online payment methods for delivery orders. Payments at grocery stores are subject to the store's accepted payment methods.

 

  • Can I customize my order?
    Yes, we offer customization for large orders like weddings or parties. For individual orders, please contact us directly to discuss your specific needs, and we’ll do our best to accommodate them.

 

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  • Are your products organic?
    While we strive to use the highest quality ingredients, not all of our ingredients are certified organic. However, we prioritize local and fresh ingredients in all of our products.

 

  • Are your products suitable for children?
    Yes, our products are made with fresh, locally sourced ingredients and are suitable for people of all ages, including children. If you have specific dietary concerns for your child, please feel free to reach out to us.

 

 

  • Can I return or exchange a product?
    Due to the perishable nature of our products, we do not accept returns. However, if you are unsatisfied with your purchase for any reason, please contact us, and we will do our best to resolve the issue.

 

  • How do you ensure the freshness of your products?
    Our products are baked in small batches to ensure they are always fresh. We use locally sourced ingredients and avoid mass production to maintain the highest quality and freshness.

 

 

  • Can I visit your kitchen?
    As a Cottage Food Operator, our kitchen is not open to the public. However, we take great care in maintaining a clean and safe environment for producing our baked goods.

 

  • How do I stay updated on new products and offers?
    You can stay updated by subscribing to our newsletter, following us on social media, or regularly checking our website. We often announce new products, special offers, and events through these channels.

 

 

  • Do you offer any discounts for bulk orders?
    Yes, we offer discounts for large or bulk orders, especially for events like weddings, corporate gatherings, and parties. Please contact us to discuss the specifics and receive a quote.

 

  • What should I do if I have allergies?
    While we take great care in preventing cross-contamination, our products are made in a kitchen that handles common allergens like nuts, dairy, and wheat. If you have a severe allergy, please contact us before placing your order so we can discuss your options.

 

 

  • How do I cancel or modify an order?
    If you need to cancel or modify an order, please contact us as soon as possible. We’ll do our best to accommodate changes, but please note that modifications may not be possible if the order is already in production.

 

  • Can I request a specific delivery date for my order?
    Yes, you can request a specific delivery date at the time of placing your order. We’ll do our best to accommodate your preferred date, especially for large orders or special events. Please contact us directly to arrange this.

 

 

  • Do you offer any loyalty or referral programs?
    We’re currently working on developing a loyalty program to reward our regular customers, as well as a referral program where you can earn discounts or bonuses by recommending us to friends and family. Stay tuned for more details!

 

  • Can I see the ingredients list for your products?
    Absolutely! We believe in transparency and are happy to provide a detailed ingredients list for any of our products. You can find this information on our product pages or contact us directly if you have any specific questions.

 

 

  • Are your products halal?
    Yes, our products are halal.

 

  • How are your products packaged?
    Our products are carefully packaged to ensure they arrive fresh and intact. We use packaging that is both attractive and functional, and whenever possible, we opt for eco-friendly materials.

 

 

  • What should I do if I experience an issue with my order?
    If you encounter any issues with your order, such as receiving the wrong item or finding a product damaged, please contact us immediately. We’ll work quickly to resolve the issue and ensure you’re satisfied with your purchase.

 

  • Can I schedule a tasting before placing a large order?
    Yes, we offer tastings for customers who are planning large orders, such as for weddings or corporate events. Please contact us to schedule a tasting and discuss your needs.

 

 

  • Do you offer wholesale options for retailers?
    Yes, we offer wholesale options for retailers interested in carrying Buta Bites products. Please reach out to us for more details on pricing and terms.

 

  • Are your products available for corporate gifting?
    Yes, our products make excellent corporate gifts! We can customize packaging and product selection to suit your company’s needs. Please contact us to learn more about our corporate gifting options.

 

 

  • How do you ensure food safety in your kitchen?
    As a Cottage Food Operator, we adhere to strict food safety guidelines set by the state. Our kitchen is regularly inspected, and we maintain high standards of cleanliness and hygiene to ensure the safety of our products.

 

  • Do you have any vegan options?
    While we currently offer vegetarian products with eggs, we are working on introducing vegan options in the near future. Keep an eye on our website and social media for updates.

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